our blog

I recently supported the Awards International CX Awards as a judge for the second time...

I’m hearing lots about customer expectations & how they’re changing. According to a recent report, companies that successfully engage their B2B customers...

I am sure you have heard more than once in your life as a customer, in your businesses, or a reply from a colleague...

At Custerian, we're passionate about solving commercial problems more effectively. With years of experience in challenging sectors, we've learned that change is vital but often mishandled...

It is hugely important to us here at Custerian that we continue to support very worthy causes at this extraordinary time...

Customer experience is traditionally focussed on flexing what you do to meet customer expectations...

We all shop and spend our hard-earned cash, so everyone can relate to this...

A lot of M&A activity tends to focus on legal and financial aspects but equally important are the operational and commercial elements...

I’ve spent my entire life innovating, creating & delivering Service – It shouldn’t be this way?...

We all experienced (been involved in, or seen) changes that have worked, but often we have seen change done badly...

My Take on Service Design as a Solution & Continuous Improvement Practitioner...