Operating Model is often confused with Organisational Design. Let's be clear, the Op Model is the fundamental enabler of productivity in your organisation. It includes the Organisational Design because its first layer is People. But it also considers the ways in which they work, the insight and information used (including AI/Predictive approaches) to direct, guide and understand their efficiency & effectiveness. The processes that are followed to ensure delivery, and then finally - and it should ALWAYS be this way round, the underlying technology that enables it all to work seamlessly.