This should be framed through the lens of service excellence and choice, driving both efficiency & effectiveness. Many in this space can really only do so through the lens of Cost Reduction which is a race to the bottom. We deliver better solutions that drive both cost and improved benefit.
It's crucial not to let technology take the lead since it often doesn't naturally align with what people truly need. Many times, digital transformations stumble because of overly high hopes that don't quite match reality. Keeping expectations realistic is key to success. When it comes to AI, the real power lies in freeing up our colleagues internally, offering them the greatest advantage.
The digital era brought about AGILE methods, but often at the cost of prioritising volume over value. Now, a lot of us are facing a burden of technology debt from that rush. If we don't tackle this tech debt soon, it'll increasingly hold back the actual benefits we can gain. Addressing it is crucial for realising the full potential of what we've implemented.
Digital efforts shouldn't just happen for the sake of being digital, but too often they did. Many embraced digital to push self-service and automation, yet ended up just shifting the workload elsewhere. Moving effort around shifts the costs, all while decreasing satisfaction levels. It's important to remember that digital initiatives should truly enhance without just relocating the problem.
We’d love to hear about the problem you're experiencing in your business. Get in touch with us and we’ll get back to you as soon as we can!
Get in TouchChallenge Us
