Organisational Design

Organisations should be DESIGNED to ensure they can deliver what they do best, to Customers who want it most. This process is top down from the Brand Promise, Strategy and into the Operating Model. You should start with the People (all stakeholders and informed by Journey, Service & CX design principles), but specifically focusses on skills & capabilities, into Ways Of Working which is Organsiational Design and then through Insight & KPI's, then process before finally the Technology which is an enabler.