Using service design principles

Resourcing solutions into Financial Services have changed dramatically over recent years. Regulation and government policy have added hurdles whilst the gig economy is growing - creating innovative solutions to meet both client and contractor needs has never been more important.

Challenge

• Find ways of generating more innovative solutions in this market place which is relatively fixed
• Develop broader resourcing relationships with clients
• Reduce reliance on single revenue line
• Deal with ongoing concerns with regard to IR35 employment law

Solution

• Use service design principles to review the opportunities that exist to create ideas for investment
• Undertake external market assessment and approach potential partners and disruptive entrants for possible Joint Ventures
• Develop the ideas deemed to be most impactful through to business case working with a range of stakeholders & business partner

Outcome

• Delivery of options to progress and levels of investment required to increase revenue through new solutions
• Developed a new Talent Model for the organisation
• Supported the creation of a new transformation approach internally that built on the new skills we had brought in

“It has been a great journey with Huntswood, supporting the team to develop through provision of frameworks and focused activity plans” Simon Norrie, Co-Founder, Custerian