Creating a new way of thinking and prioritising

With ambitious goals and lots of activity in discussion and new senior managers, there was a desire to implement an agile approach with reusable tools, that determined priorities and an action plan aligned to the business strategy.

Challenge

• Plans and priorities needed to be assessed and aligned to strategy
• There seemed to be a lot of inefficiency with task led activity and lack of control of 3rd parties
• Process led thinking as opposed to colleague led / outside in review

Solution

• Colleague journey mapped with pain points & metrics
• Personas agreed and approach shown with materials provided to repeat
• Priorities assigned using value stream mapping and then validated against business objectives

Outcome

• Activity plan drafted to help the team progress at pace
• Team could complete next steps without support, using the tools and templates provided
• Instilled much more thought about the customer (colleagues) to ensure approaches added value

“We have already started our quick wins to keep the momentum whilst we work out the medium and longer term plans. Many thanks for your help and the tools” Client Lead, HR, Pay.UK