Creation of a series of eLearning packages

There is a need to replace or supplement classroom based training with effective packages that can be completed remotely, empowering colleagues and up-skilling them at pace on priority business compliance, processes and ways of working

Challenge

• Create relevant training courses that capture all requirements from classroom based training within a condensed eLearning package.
• eLearning packages to be compatible with Learning Management System to ensure data can be captured/recorded and be accessible remotely.

Solution

• Scoped each training package with relevant stakeholders to define deliverables and advised on industry best practice in relation to: content, duration, questioning, testing & scoring, layout and design.

Outcome

• Delivered and rolled out multiple eLearning packages covering Customer Experience, Account Management and Vulnerable Circumstance training for specific business functions.
• Reduced the reliance on lengthy classroom based training reducing cost and speed to competency.
• Training package contributed to the business achieving BSI accreditation for vulnerable consumers.

“We were delighted with the effort & input from the Custerian team, which allowed us to transform our learner journey, providing invaluable support in design & development.” Julie Reid, Customer Experience Manager, SGN