Woven Solutions is a boutique business process outsourcer (BPO) servicing over 800 clients from 4 UK & 2 overseas (India/South Africa) locations. Formed through M&A activities of 5 businesses over 18 months, funded by a US Private Equity business through a rollup strategy.
A clearly defined integration approach with supporting materials and plan was required to assist the acquisition strategy and align new businesses to the Woven way - as well as ensuring that any efficiencies and opportunities as part of the due diligence were planned and leveraged.
“As part of the M&A strategy and plan, the integration of businesses acquired was crucial. We needed to balance to success of the integration (time, cost, outcomes) creating the growing Woven family and not loose spirit and essence of the business we bought. This was done very effectively, using the experience of Custerian colleagues with Woven colleagues - making it easier and more effective every time!” Nicola Collister, COO, Woven Solutions Group
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.