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Customer Journeys

Case Studies

E-ON

Creating a more sustainable and fit for growth solar journey for the Hungarian market.

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Arm

There was a desire to not only onboard to the role, but also to the company brand.

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SGN - Service to meet customer requirements

Definition & E2E Customer Journey Design of a 'World First'.

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MOSL

Create The Non-Household Water Market Customer Framework.

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Home Retail Group

To enable the company service team in a more digital engaged/serviced age.

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Northern Gas Networks - Developing an Outside in Approach

Creating focus and an actionable plan to be industry leading in the provision of energy.

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SCS

Developing a clear view of what good CX for SCS looks like, and what is required to achieve it.

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