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Operating Model
Case Studies
Velos
Review of the current ‘Order To Cash’ journey, and development of fit for scale process & controls.
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Agilitas
Following a period of high growth, with ambitious plans to continue, the time was right to do a fit for the future review.
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Action
After significant growth there was an opportunity to re-engineer process to drive efficiency.
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V Group
Creation and implementation of a programme to improve and centralise operations.
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Woven - Covid Response
The business needed to react quickly and effectively to a business continuity threat.
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The Body Shop
Developing engagement and bringing the brand to life throughout the customer journey.
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Good Energy
Looking to get ready for growth and build on growth of sustainable energy.
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MOSL - What’s needed to drive the right outcomes?
Developing Data-Led personas to further understand the true value, cost and benefits of data within the Market.
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Wirral
Understanding, adapting & changing the Customer Experience at pace.
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Water Plus
Operational Stand-Up Of A New Joint Venture In The Regulated Water Market.
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Innovation Group
Re-Structuring in an increasingly competitive market.
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Yodel
Integrating the UK’s second largest parcel delivery network.
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Home Retail Group
To enable the company service team in a more digital engaged/serviced age.
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Adare
After a sustained period of growth, an opportunity to look at improving ways of working, globally.
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Shop Direct
Restructuring to support a shift from 15% to 85% online ordering.
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The Contact Company
Striving For The Best - Using Industry Best Practice To Create A Baseline For Improvement.
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